The “Yes” Man Syndrome
Put your finger to the wind and you might notice a subtle shift in the weather. Feel it? In this economy, there is a whiff of desperation in the air. Put your ear to the ground and you might just hear a new rumbling. It sounds like this:
“Yes.” – “Certainly.” – “No problem.” – “Absolutely.” – “Whatever you want.”
The “Yes Man” Syndrome
When times get tough, the not-so-tough start saying “yes”. This is what I call the “Yes Man Syndrome”, and it has afflicted the remodeling industry with a vengeance. This syndrome is also known by the acronym OPUP(pronounced Oh, Poop), which stands for Over Promising and UnderPerforming.
Contractors infected with “OPUP” or “Yes Man Syndrome” are easily recognizable by the fact that they blow through an estimating appointment in about 15 – 30 minutes and agree to almost anything the potential client asks – even if it is not in the client’s best interest.
We are not the “Yes Man”
Let me be clear – I would LOVE to be the guy that says “yes” to everything and mean it. In reality, however, that approach is neither practical or in keeping with my commitment to be an advocate for the best interests of my clients and their homes.
Specialty Home Improvement is not a “Yes Man” firm. We never have been and we never will be.
The Professional Approach
Our approach is one of professional evaluation and clear communication with the client so that we can better understand their needs. We support an open and informative dialog so that the client will know what is safe and appropriate for the job as well as what changes will add comfort, convenience and value to their homes and meet their expectations.
A remodeling project may be built with lumber, nails and concrete, but a healthy, professional and fruitful relationship is built with honesty, trust and integrity. Time and experience have proven to me that if I treat my clients right-which may mean occasionally saying “no” they will be ecstatic with not only the stunning results we achieve, but with the fabulous experience and journey that we took to reach them.
Client: Specialty Home Improvement | Category: Eblast